At Ardhashuchi, we prioritize customer satisfaction. Because we custom-craft each product upon order placement, we handle returns and refunds under specific guidelines.
Return Eligibility
We accept return requests only under the following conditions:
- You receive a damaged item.
- You receive a defective item.
- You receive an incorrect item.
To initiate a return, you must notify us within 48 hours of package delivery.
Non-Returnable Items
Consequently, we do not accept returns if:
- You have used or washed the item.
- You remove or damage original product tags.
- You alter or alter the condition of the delivered product.
- The item shows post-delivery wear, stains, odors, or damage.
Therefore, please review our size charts carefully before placing your order.
Return Process
To request a return directly through our website:
- Log into your account and navigate to My Account > Orders.
- Select your specific order and click Request Return.
- Choose your return reason and upload clear photos showing the defect.
Once you submit your request, our team will review your details and update your request status within 24–48 hours. If you need further assistance, reach out directly to Ardhashuchi.store@gmail.com.
Refunds
Once we approve your return request:
- We automatically issue your refund back to your original payment method.
- You will see the funds credited within 5–7 business days.
Cancellation Policy
You may cancel your order within 12 hours of placement. However, after our team initiates production, we can no longer accept order cancellations.
